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Frequently Asked Questions

Platform Access & Setup​

How do I access the EXO.G platform?​

Visit app.exog.eu and log in with your credentials. First-time users should register for an account and complete the organization setup process.

What browsers are supported?​

EXO.G works best with:

  • Google Chrome (recommended)
  • Mozilla Firefox
  • Microsoft Edge
  • Safari

What plans are available?​

We offer four main plans to suit different needs (billed yearly – see the pricing page for the latest details):

Free​

  • Create your first ESG report.
  • Access to major frameworks (CSRD, GRI, etc.).
  • Data collection tools.
  • Limited reports per year.
  • 50 AI‑assisted credits/month*.

Starter​

  • Everything in Free.
  • Advanced ESG assessment tools.
  • Full Insights Hub access.
  • Goal tracking and roadmap.
  • 100 AI‑assisted credits/month*.

Enterprise​

  • Everything in Starter.
  • Value chain network & stakeholder engagement tools.
  • Materiality assessment & reporting.
  • Multi‑team collaboration.
  • GHG emissions reporting.
  • 300 AI‑assisted credits/month*.

Consultancy​

  • Everything in Enterprise.
  • Multi‑client management dashboard.
  • Improved data collection and analysis.
  • Streamlined stakeholder engagement workflows.
  • Advanced portfolio analytics.

*Limited time offer – see pricing page.

Data Management​

How secure is my data?​

We implement industry-leading security measures:

  • End-to-end encryption
  • Regular security audits
  • GDPR compliance
  • ISO 27001 certification
  • Regular backups

Can I import data from Excel?​

Yes, you can import data using our Excel templates. We are working on massive data insertion via Excel templates. Soon available

How often should I update my ESG data?​

We recommend:

  • Monthly updates for key metrics
  • Quarterly reviews
  • Annual comprehensive updates
  • Real-time updates for critical changes

Reporting​

Which reporting frameworks are supported?​

EXO.G supports multiple frameworks:

  • VSME Standard (Basic and Comprehensive Modules)
  • GRI Standards Coming soon:
  • ESRS
  • GHG Protocol
  • SASB
  • TCFD
  • Custom frameworks

Can I customize report templates?​

Yes, you can customize:

  • Report structure
  • Branding elements
  • Data visualization
  • Output formats

How does the AI Copilot help with reporting?​

Our AI Copilot Agents provides:

  • Writing assistance
  • +10 ESG fields AI Agents expertise
  • Data analysis
  • Strategy development
  • Roadmap planning
  • Best practice recommendations
  • Compliance checks

Team Collaboration​

How many team members can I add?​

The number of users depends on your subscription plan:

  • Report (Free): Basic team access
  • SME: Advanced team collaboration
  • Corporate: Enterprise-level workspace management

Can external stakeholders access reports?​

Yes, if you want, you can share reports with:

  • Investors
  • Auditors
  • Regulators
  • Stakeholders

and if you prefer you can also keep it private.

Support & Training​

What support options are available?​

We offer multiple support channels:

  • In-app chat support
  • Email support
  • Video tutorials
  • Documentation
  • Reporting Consultation (SME Plan)
  • ESG specialist 1:1 consultation (Corporate plan)

Do you provide training?​

Yes, we offer:

  • Online tutorials
  • Knowledge base
  • Best practice guides
  • Live webinars
  • Custom training sessions (Corporate plan)

Billing & Subscription​

How is pricing structured?​

Plans are billed annually in Euros. Current public pricing is:

  • Free: €0/year.
  • Starter: €864/year.
  • Enterprise: starting from €3,000/year.
  • Consultancy: custom.

For full details and any updates, always refer to our official pricing page.

Can I upgrade or downgrade my plan?​

Yes, you can change your plan anytime. Changes take effect on the next billing cycle.

Technical Requirements​

What are the system requirements?​

Minimal requirements include:

  • Modern web browser
  • Internet connection
  • 2GB RAM minimum
  • Screen resolution 1280x720 or higher (recommended)

Is there a mobile app?​

Currently we don't offer mobile app compatibility.

We are working to make a concise summary overview Mobile App soon.

Need more help? Contact our support team at support@exo-team.com or use the in-app chat.